Diva Spin Casino Privacy Policy
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Your privacy matters to us. The Diva Spin Casino privacy policy explains, in plain English, exactly how we collect, use, store, and protect your personal data when you visit and use spindiva.org. As an Australian-focused online casino, Diva Spin Casino is committed to full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable to international players — the European General Data Protection Regulation (GDPR). This document serves as our formal data protection disclosure and outlines your privacy rights as a player. We encourage you to read it carefully before registering an account.
Who Is the Data Controller?
The data controller responsible for your personal information is the operator of Diva Spin Casino — a company registered in Curaçao and licensed by the Government of Curaçao. All enquiries relating to Diva Spin Casino data protection, including access requests, correction requests, and complaints, can be directed to our Data Protection Officer (DPO) at [email protected]. Our DPO is responsible for overseeing compliance with this privacy policy and all applicable data-protection legislation.
What Personal Data Does Diva Spin Casino Collect?
The Diva Spin Casino privacy policy covers a broad range of personal data that we may collect, depending on how you interact with our platform. Data collection at Diva Spin Casino falls into the following categories:
Identification Data
- Full legal name
- Date of birth
- Gender
- Nationality
- Government-issued ID number (for KYC verification)
Contact Data
- Email address
- Residential address
- Phone number
Financial Data
- Payment method details (card numbers, e-wallet IDs, bank account information)
- Transaction history (deposits, withdrawals, and bonuses)
- Source of funds information (where required by AML regulations)
Gaming Activity Data
- Games played, bets placed, wins and losses
- Session duration and frequency
- Responsible gambling preferences and limits set
Technical Data
- IP address and geolocation data
- Browser type and version
- Device type, operating system, and screen resolution
- Cookies and tracking identifiers (see Cookie Policy section below)
Communication Data
- Records of live chat conversations and email correspondence with our support team
- Feedback, survey responses, and complaints submitted to Diva Spin Casino
Sensitive Data
In limited circumstances, Diva Spin Casino may collect sensitive personal information — such as data related to health (in the context of responsible gambling assessments) or financial vulnerability. Such data is collected only when strictly necessary and is subject to heightened data protection safeguards under this privacy policy.
How Do We Collect Your Data?
Data collection at Diva Spin Casino occurs through the following channels:
- Registration form: information you provide when creating your player account
- KYC verification: documents and information submitted to verify your identity
- Deposits and withdrawals: payment-related data captured during financial transactions
- Platform usage: data generated automatically by your interactions with the website and games
- Cookies and tracking technologies: see our cookie policy below
- Third-party sources: data received from payment processors, identity-verification services, fraud-detection providers, and advertising partners
- Customer support interactions: information shared during live chat or email conversations
Why Do We Process Your Personal Data?
The Diva Spin Casino privacy policy identifies the following lawful purposes for data processing:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| KYC/AML compliance | Legal obligation |
| Fraud prevention and platform security | Legitimate interest / legal obligation |
| Responsible gambling monitoring | Legitimate interest / legal obligation |
| Customer support provision | Performance of contract |
| Marketing and promotional communications | Consent |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting | Legal obligation |
Where we rely on your consent as the legal basis for data processing — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
Diva Spin Casino Cookie Policy
Like most online platforms, Diva Spin Casino uses cookies and similar tracking technologies to enhance your experience and gather analytical data. Our cookie policy distinguishes between the following types of cookies:
Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as session management, security, and account login. Without them, the site cannot operate properly. These cannot be disabled.
Analytical Cookies
Analytical cookies help us understand how players use spindiva.org — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate, anonymised form to improve the platform. Tools such as Google Analytics may be used for this purpose.
Functional Cookies
Functional cookies remember your preferences — such as language settings, display preferences, and responsible gambling tool configurations — so you don't have to re-enter them each time you visit Diva Spin Casino.
Marketing Cookies
Marketing cookies are used to deliver targeted advertising and promotional content relevant to your interests. They may be placed by third-party advertising networks. You can opt out of marketing cookies at any time through the cookie consent banner or your browser settings.
You can review and manage your cookie preferences at any time via the Cookie Settings panel accessible from the footer of spindiva.org.
Sharing Your Personal Data with Third Parties
The Diva Spin Casino privacy policy is clear about when and why your personal information may be shared with third parties. User data is shared only in the following circumstances:
- Payment processors: to facilitate deposits and withdrawals (e.g., Visa, Mastercard, Skrill, Neteller, crypto platforms)
- Identity verification providers: to complete KYC checks as required by our Curaçao gaming licence
- Regulatory and law enforcement authorities: when required by law, court order, or gaming regulation
- Fraud prevention agencies: to detect and prevent financial crime
- Game software providers: limited technical data shared to enable game functionality
- Marketing partners: only where you have given explicit consent
Diva Spin Casino does not sell your personal data to third parties. All data-sharing arrangements are governed by data processing agreements that require third parties to uphold equivalent data security standards.
International Data Transfers
As Diva Spin Casino operates on a global infrastructure, your personal information may be transferred to and processed in countries outside Australia, including Curaçao and other jurisdictions where our service providers are based. When such transfers occur, Diva Spin Casino ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your privacy rights in accordance with the Australian Privacy Act and the Diva Spin Casino privacy policy.
Data Security
Diva Spin Casino data protection is underpinned by industry-leading technical and organisational security measures, including:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- End-to-end encryption for sensitive financial and identity data
- Firewalls, intrusion detection systems, and regular penetration testing
- Access controls that restrict user data to authorised personnel only
- Regular staff training on data protection and information security
- Incident response procedures to detect, contain, and report data breaches promptly
While no system is completely immune to attack, Diva Spin Casino takes every reasonable precaution to maintain the confidentiality and integrity of your personal data.
Data Retention
Under the Diva Spin Casino privacy policy, data storage periods are determined by the purpose for which the data was collected and by legal requirements. As a general guide:
- Account and transaction data: retained for a minimum of 5 years after account closure (as required by AML and gaming regulations)
- KYC documents: retained for 5–7 years in line with financial regulatory requirements
- Marketing data: retained until you withdraw consent or unsubscribe
- Technical and log data: typically retained for 12 months
After the applicable retention period, your personal data is securely deleted or anonymised in accordance with our data protection procedures.
Your Privacy Rights
As an Australian player, you have significant privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. The Diva Spin Casino privacy policy also aligns with GDPR rights for European players. Your rights include:
| Right | Description |
|---|---|
| Right of Access | Request a copy of all personal data we hold about you |
| Right of Correction | Request that inaccurate or outdated personal information be corrected |
| Right to Deletion | Request the erasure of your user data (subject to legal retention requirements) |
| Right to Restriction | Request that we restrict data processing in certain circumstances |
| Right to Data Portability | Request your personal data in a structured, machine-readable format |
| Right to Object | Object to data processing based on legitimate interests or for direct marketing |
| Right to Withdraw Consent | Withdraw consent for consent-based processing at any time |
To exercise any of these privacy rights, contact our DPO at [email protected]. We will respond to all verified requests within 30 days. There is no charge for exercising your rights, although we may charge a reasonable fee for excessive or repetitive requests.
Supervisory Authority
If you believe that Diva Spin Casino has not handled your personal data in accordance with this privacy policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
We encourage you to contact us first at [email protected] so that we have the opportunity to address your concern directly.
Changes to the Diva Spin Casino Privacy Policy
The Diva Spin Casino privacy policy may be updated from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify registered players by email or via an on-site notice. The date of the most recent revision will always appear at the top of this page. We recommend reviewing this privacy policy periodically to stay informed about how we protect your personal information.
Frequently Asked Questions — Diva Spin Casino Privacy
What personal data does Diva Spin Casino collect?
Diva Spin Casino collects identification data, contact data, financial data, gaming activity data, technical data, and communication data. The full scope of data collection is described in detail in the Diva Spin Casino privacy policy above.
Does Diva Spin Casino sell my personal data?
No. Diva Spin Casino does not sell your personal information to any third party. User data is shared only where necessary for service provision, legal compliance, or fraud prevention — and always under strict contractual data protection obligations.
How long does Diva Spin Casino keep my data?
Data storage periods at Diva Spin Casino depend on the type of data and the purpose for which it was collected. Account and transaction records are typically retained for five years after account closure, in line with gaming and AML regulations. See the Data Retention section above for a full breakdown.
How do I request access to my personal data?
Email [email protected] to submit a data access request. Our DPO will verify your identity and respond within 30 days. You can also request correction, deletion, or portability of your personal data through the same channel.
What are cookies and can I disable them?
Cookies are small files stored on your device that help Diva Spin Casino deliver a better, more personalised experience. Essential cookies cannot be disabled as they are required for core site functionality. Analytical and marketing cookies can be managed through the Cookie Settings panel or your browser settings.
Is my financial data secure at Diva Spin Casino?
Yes. All financial personal data at Diva Spin Casino is protected by 256-bit SSL/TLS encryption, firewalls, and strict access controls. Our information security practices are reviewed regularly to ensure they remain effective against emerging threats. The Diva Spin Casino data protection framework is designed to keep your user data safe at all times.
The Diva Spin Casino privacy policy reflects our fundamental belief that your personal data deserves respect, transparency, and the highest standards of data security. We collect only what is necessary, retain it only as long as required, and protect it with robust information security measures. Your privacy rights are important, and Diva Spin Casino is committed to honouring them in full. If you have any questions about your personal information, our cookie policy, or any aspect of the Diva Spin Casino data protection framework, please do not hesitate to contact us at [email protected].